S&S Banking Consultant – Browns Plains
Suncorp Bank · Browns Plains
Job description
About the role
The S&S Banking Consultant provides high‑quality sales and service to customers through face‑to‑face interactions and inbound/outbound calls. You will handle everyday banking enquiries, support account openings and guide customers toward digital banking solutions.
Key responsibilities
- Deliver customer‑obsessed service that drives satisfaction and first‑call resolution.
- Provide accurate information on everyday banking enquiries, account openings and related processes via phone or online channels.
- Educate and support customers in using digital platforms, encouraging self‑service through online banking features.
- Assist with digital onboarding to ensure a seamless experience for new clients.
- Listen actively, build trust, ask the right questions and exceed customer expectations, contributing to strong NPS results.
- Maintain compliance with internal policies, privacy legislation, FSRA requirements and underwriting guidelines.
- Contribute to a balanced team culture focused on people, customers, risk and performance.
Required profile
- Experience delivering high‑quality customer experience.
- Comfortable using digital banking tools and platforms.
Required skills
Questions fréquentes
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Published 1 hour ago
Expires 1 month from now
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Suncorp Bank
Browns Plains
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