Assistant Manager – Reservations (ALLRes)

About the role

As an Assistant Manager – ALLRes you will partner with the Operations Manager to lead a team of reservation consultants, ensuring exceptional guest experiences and driving Accor bookings through high‑quality service.

Key responsibilities

• Guide the team in delivering outstanding customer service via phone and email, exceeding guest expectations.
• Provide continuous support, leadership and mentorship to reservation consultants to foster growth and excellence.
• Resolve escalated customer complaints with effective problem‑solving techniques.
• Identify operational efficiencies and actively contribute to transformation projects and change initiatives.

Required profile

• Proven experience in a hotel, customer‑service or contact‑centre environment.
• Previous supervisory experience or a strong desire to lead a team.
• Ability to handle pressure, solve problems and adapt flexibly.
• Intermediate proficiency in Microsoft Excel, Word and Outlook.
• Familiarity with Sihot, Opera Cloud or Cisco is advantageous.
• Schedule with no overnight shifts; weeknights end by 6 PM and weekend rotation is required.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Sihot (advantageous)
• Opera Cloud (advantageous)
• Cisco (advantageous)

What we offer

• Balanced schedule with no late finishes or overnight work.
• ALL Heartist Membership – discounts on accommodation, food & beverage worldwide.
• Family & Friends discounts on a range of services and events.
• Accor Live Limitless loyalty program – earn status and reward points.
• Access to Accor Academy, Typsy and other industry‑leading training platforms.
• Opportunity to build a global network of over 300,000 hospitality professionals.
• Potential for worldwide career growth within Accor’s extensive hotel portfolio.