Team Leader - Melbourne Skydeck

About the role

Melbourne Skydeck, the Southern Hemisphere's highest observation deck in Southbank, is looking for a hands-on Team Leader to lead its frontline team and deliver an exceptional guest experience. Reporting to the Operations Manager, the leader spends time on the floor, removes roadblocks, coaches in the moment and keeps the team focused on looking after each other and delighting guests. The role works a rotating roster from Monday to Sunday, generally between 9:00am and 11:00pm, with flexibility outside these hours when required.

Key responsibilities

• Lead, coach and support the frontline team so they feel confident, valued and equipped to succeed
• Build team engagement through regular check-ins, open communication, recognition and collaboration
• Create a positive, goal-focused culture where people share ideas, solve problems together and celebrate wins
• Resolve guest enquiries and feedback with care and professionalism
• Keep daily operations running smoothly, including troubleshooting technical issues and fostering communication across departments
• Support the employee journey from recruitment and onboarding through to development, performance conversations and recognition
• Help achieve guest experience, employee engagement and operational targets while meeting WHS, RSA and emergency requirements

Required profile

• Demonstrated experience leading, engaging and developing a team
• Experience in tourism, attractions, hospitality or events, with a practical understanding of fast-paced guest operations
• People-first leader who leads from the floor, communicates clearly and stays calm under pressure
• Enjoys coaching, recognising great work and helping people grow
• Organised, adaptable and able to balance people, guest and operational priorities

Required skills

• Strong communication, relationship-building and stakeholder management skills
• Ability to prioritise, meet deadlines and manage competing operational demands
• Responsible Service of Alcohol
• First Aid and CPR
• Safe Food Handling (or willingness to obtain)
• Knowledge of Melbourne and its surrounds (highly regarded)

A pre-employment medical and National Police Check may be required. To apply, submit a resume and a cover letter through the application portal; applications close on 18 October 2026.

What we offer

• Salary of AUD 70,000 to 75,000
• Discounts on Journey Beyond travel, experiences and merchandise
• Study assistance policy
• Career opportunities for progression, transfers and secondments
• Employee referral policy
• Parental leave and purchased leave programs
• Private health discounts and Employee Assistance Program