Guest Service Agent

About the role

The Guest Service Agent is the friendly face that welcomes guests at Peppers Salt Resort & Spa Kingscliff, ensuring a seamless experience from check‑in to check‑out.

Key responsibilities

• Provide VIP‑level hospitality, greeting guests and managing the check‑in/check‑out process.
• Promote hotel amenities and local attractions, offering knowledgeable recommendations.
• Accurately handle reservations and guest accounts.
• Collaborate with colleagues to resolve guest issues and maintain smooth operations.

Required profile

• Previous experience in hotel front‑desk operations is valuable.
• Ability to multitask, work under pressure and manage time effectively.
• Strong written and verbal communication skills.
• Flexibility to work varied shifts, including nights, weekends and public holidays.

Required skills

• Proficiency in reservation and property management systems (if mentioned).
• Customer service orientation and problem‑solving abilities.

What we offer

• All Heartist Membership discounts on accommodation and F&B worldwide.
• Family & Friends discounts on accommodation, services and events.
• Accor Live Limitless loyalty program benefits.
• Access to Accor Academy, Typsy training platforms and global networking.