Moonlight Welcome Agent – Night Front Desk

About the role

The Moonlight Welcome Agent at W Sydney will lead night‑time front‑desk operations, delivering the brand’s Whatever/Whenever service to guests after hours. Reporting to the Executive Assistant Manager of Rooms, you will ensure smooth end‑of‑day processes and create memorable overnight experiences.

Key responsibilities

• Complete end‑of‑day activities: post charges, run night audit backup, and roll the date.
• Process all payment types, including room charges, cash, checks, debit and credit.
• Handle adjustment vouchers, paid‑outs, correction vouchers and miscellaneous charges.
• Print contingency lists for emergency guest records.
• Sell rooms to walk‑in guests based on availability.
• Operate the telephone switchboard, manage wake‑up calls and relay messages.
• Complete the Room Rate Variance Report.
• Check‑in guests, assign rooms and issue electronic keys.
• Count and secure cash at shift end, balance and drop receipts per accounting specifications.

What we offer

• Discounts on hotel rooms across Marriott International properties for you, family and friends.
• Comprehensive hotel training programmes from W Sydney and Marriott International.
• Discounts on food & beverage at all hotels.
• Recognition programmes and birthday leave.
• Wellbeing, mindfulness and Employee Assistance programmes.
• Great Places to Work certification.