Assistant Manager – Front Office

About the role

The Assistant Manager will lead the Front Office team at Peppers Salt Resort & Spa Kingscliff, ensuring memorable guest experiences and smooth daily operations. This role works closely with multiple departments and handles guest feedback and issue resolution.

Key responsibilities

• Guide day‑to‑day hotel operations with a focus on front‑office excellence.
• Mentor and develop Front Office staff, fostering a supportive atmosphere.
• Collaborate with guests to resolve challenges and enhance satisfaction.
• Assist in roster planning and preparation.

Required profile

• Proven experience in Hotel Front Office Operations, preferably in a Team Leader or Supervisor role.
• Ability to multitask, work under pressure and manage time effectively.
• Strong written and spoken communication skills.
• Willingness to work a flexible rotating schedule, including nights, weekends and public holidays.

Required skills

• Proficiency with reservation and property management systems (preferred).

What we offer

• ALL Heartist Membership – discounts on accommodation and F&B worldwide.
• Family & Friends Discounts on a range of services.
• Accor Live Limitless loyalty program benefits.
• Access to Accor Academy, Typsy and global training platforms.
• Opportunities for worldwide career growth within Accor’s network of over 5,000 hotels.