Personal Consultant – Luxury Cruise Sales

About the role

Silversea is seeking a Personal Consultant to drive outbound sales of its ultra‑luxury cruise experiences. You will engage prospective travelers through phone, email and other channels, building long‑term relationships and delivering a personalized, high‑end customer service experience.

Key responsibilities

• Sell Silversea cruises and shore‑side products using outbound calls, emails and inbound inquiries.
• Maintain ongoing contact with clients to ensure satisfaction and maximize lifetime value.
• Meet monthly, quarterly and annual sales targets.
• Manage a high‑volume sales workload, optimizing the selling process through proactive outreach.
• Present Silversea’s offerings with strong product knowledge and consultative selling techniques.
• Identify and develop qualified leads via referrals, direct mail, email and networking.
• Maintain accurate client records using company‑provided technology tools.
• Support departmental efforts to move soft sailings and last‑minute inventory.

Required profile

• Fluent English speaker.
• Ability to collaborate with colleagues across the organization.
• Strong communication, problem‑solving and integrity.
• Customer‑focused mindset with a drive to achieve sales goals.

Required skills