Enterprise Account Manager – Large SaaS Customers

About the role

Join Braze’s ANZ Account Management team to drive commercial growth and retention for the region’s largest enterprise customers. You will act as a strategic partner to C‑suite executives, orchestrating cross‑functional teams to turn product adoption into measurable business outcomes and multi‑year revenue growth.

Key responsibilities

• Own commercial strategy and performance for a portfolio of the largest enterprise customers, accountable for renewal, expansion and long‑term revenue growth.
• Build and sustain C‑suite relationships, positioning Braze as a strategic partner across business units, brands and markets.
• Partner with Customer Success, Solutions Consulting, Services and Partners to run joint account plans and executive business reviews.
• Lead complex commercial negotiations, including multi‑year, multi‑product and consumption‑based structures.
• Develop commercial cases for expansion using usage data, whitespace mapping and maturity assessments.
• Identify and mitigate retention risk early through account health and adoption signals.
• Achieve and exceed quarterly and annual expansion and retention targets.
• Maintain accurate renewal and expansion forecasts and coordinate executive sponsorship.
• Lead customer meetings virtually and in person, with regular domestic and occasional international travel.

Required profile

• 8+ years of progressive SaaS sales or account management experience with proven revenue growth and retention.
• Minimum 5 years owning complex enterprise relationships end‑to‑end, including full accountability for renewals and upsells.
• Experience managing portfolios with annual contract values from $500K to $2M+.
• Proven success negotiating multi‑year enterprise agreements through procurement, legal and finance.
• Demonstrated ability to influence at C‑suite level and deliver value‑based selling.
• Strong commercial and financial fluency with the ability to build ROI and value cases.
• Excellent collaboration across Customer Success, Services, Marketing, Partnerships and Sales.
• Exceptional communication, presentation and relationship‑building skills.

Required skills

• Experience in Martech, Adtech or broader CX platforms (CRM, marketing automation, customer analytics, email or content marketing).

What we offer

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off and comprehensive medical, dental, vision, life and disability benefits.
• Family services including fertility benefits and paid parental leave.
• Professional development with formal career pathing, learning platforms and a yearly stipend.
• Hybrid ways of working and a curated in‑office employee experience.
• Opportunities to give back through volunteer weeks and donation matching.
• Employee Resource Groups and a collaborative, transparent culture recognized as a Great Place to Work®.