Director, Solution Consulting, ANZ

About the role

Genesys, which helps organisations create better customer experiences through AI-powered experience orchestration, is looking for a Director of Solution Consulting for the ANZ region. You will lead and develop a high-performing team of Solutions Consultants, provide strategic and technical leadership, and drive revenue performance and growth in partnership with Sales Leadership and cross-functional teams.

Key responsibilities

• Lead, coach, recruit and retain a team of Solution Consultants, fostering a culture of excellence, continuous learning and customer obsession.
• Partner with Sales and regional leadership to define and execute go-to-market strategies aligned with business priorities.
• Act as trusted advisors, guiding the team through consultative engagement, solution design and value-based storytelling.
• Build the technical, commercial and AI capability of the team so consultants can turn emerging technologies into relevant use cases.
• Help the team design tailored, data-driven solutions and strengthen relationships with key customers, partners and the technology ecosystem.
• Optimise processes, tools and best practices, and champion innovation with Product Management and Engineering.
• Monitor and report team performance metrics and sales enablement outcomes to executive leadership, and engage at an executive level in larger deals.

Required profile

• Bachelor's degree in a relevant technical field; advanced degree preferred.
• 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
• Proven ability to build and manage high-performing teams.
• Demonstrated success in scaling SaaS, CX, AI or enterprise software businesses within the region.
• Deep understanding of AI, CCaaS, Customer and Employee Experience and Digital domains.
• Legally permitted to work in Australia; Genesys does not accept resumes from agencies.

Required skills

• Exceptional communication and data-driven storytelling skills.
• Proficiency in relevant enterprise software and tools.
• Ability to lead through change in complex, matrixed organisations.

What we offer

• A flexible-first culture with flexible ways of working.
• Growth through mentorship, learning programs, leadership development and education support.
• Paid volunteer time, August Free Fridays, well-being resources and family programmes.