Banking Consultant – Melbourne Metropolitan

About the role

As a Banking Consultant in ANZ’s Retail Banking division, you will deliver a seamless banking experience to customers across Melbourne. You will engage with customers to understand their financial needs, provide advice, and promote digital solutions while ensuring compliance and risk standards are met.

Key responsibilities

• Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
• Actively participate in and support bank programs and initiatives.
• Take responsibility to ‘know your customer’ from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.

Required profile

• Exceptional customer focus – retail experience is an advantage.
• Experience using and promoting digital channels and technology.
• Ability to multi‑task and adapt to change and ambiguity.
• Willingness to work collaboratively in a team environment.
• Sound understanding of compliance requirements.
• Excellent communication and interpersonal skills.

What we offer

• Flexible working arrangements, including casual, part‑time and full‑time options.
• Access to health and wellbeing services.
• Discounts on selected ANZ products and services.