Travel Consultant – Cruise Specialist (Remote, Australia)

About the role

Join Cruiseabout as a Travel Consultant focused on cruise holidays. You will work remotely while supporting customers across Australia, turning their cruise dreams into unforgettable experiences. This role blends sales expertise with a genuine passion for cruising.

Key responsibilities

• Quote, book and invoice cruise bookings and packages with accuracy.
• Achieve monthly sales targets and key performance indicators.
• Provide outstanding service via email, phone and chat enquiries.
• Upsell and cross‑sell additional products to maximise revenue.
• Monitor and act on all relevant mailboxes daily.
• Maintain strong product knowledge to recommend the perfect cruise for each client.

Required profile

• Proven customer service experience with a focus on meeting sales targets.
• Previous experience in travel or cruise sales is preferred.
• Strong attention to detail and problem‑solving abilities.
• Ability to thrive in a fast‑paced environment and exceed expectations.

Required skills

• Experience with a Global Distribution System (GDS).

What we offer

• Generous cruise perks, including onboard inspections and exclusive discounts.
• Industry travel discounts and eligibility for sponsored familiarisation cruises.
• Recognition as a Great Place to Work® with a 94% employee satisfaction rating.
• Access to learning and development pathways, retail and wellbeing discounts, financial advice and an employee share plan.