Team Leader - Medical Indemnity Sales & Portfolio NSW

About the role

Avant, Australia's leading medical defence organisation, is looking for a Team Leader to lead the day-to-day performance and delivery of its inside sales team within Growth. The role leads a team of phone-based Sales Consultants, overseeing new business, retention and application activity while delivering a consistent, high-quality member experience. It is a hands-on leadership position that balances coaching and development with performance management and operational delivery.

Key responsibilities

• Lead the team's day-to-day sales, retention and application activity and support delivery of acquisition and retention targets through planning and prioritisation.
• Monitor sales and application performance, identify issues early and coach Sales Consultants through regular feedback, guidance and on-the-job support.
• Set clear expectations around performance, behaviours and quality standards, and support team member development and career progression.
• Oversee end-to-end processing of new business applications and offers, ensuring accuracy and timeliness in line with underwriting, risk and compliance requirements.
• Work with Underwriting and Operations to resolve issues and support retention activity, acting as an escalation point for complex or at-risk member matters.
• Embed risk awareness and compliance into daily work, monitor sales and service interactions, and support changes to policies, processes and regulatory requirements.

Required profile

• Experience in a sales, retention, portfolio or contact centre environment.
• At least two years' experience leading team performance in a sales or service setting.
• Experience processing applications, offers or similar transactional sales activity.
• Exposure to insurance, financial services or another regulated environment is advantageous.

Required skills

• Sales coaching, people leadership and performance management.
• Strong communication skills and organisational and prioritisation skills.
• Sound judgement, risk awareness and a results-focused approach.