Support Officer - Retirement Village

About the role

Anglicare Sydney is recruiting a Support Officer for its Castle Hill Village retirement village. This is a full-time permanent onsite role, Monday to Friday with occasional weekend rostered hours, acting as the first point of contact for resident enquiries and supporting the day-to-day administrative operations of the village.

Key responsibilities

• Provide customer service to residents, families and stakeholders, managing inbound calls, emails and enquiries in a timely way
• Triage resident enquiries and coordinate resolutions with relevant teams
• Maintain accurate resident information in the CRM and other systems, and coordinate scheduling requests and service changes
• Keep records, documentation and correspondence accurate and on time, and support service coordination
• Build working relationships with residents, families, care teams and village staff, and liaise with internal and external stakeholders
• Contribute to process improvements, support KPI achievement for enquiries, scheduling and service delivery, and uphold the organisation's mission, vision and values
• Promote a safe workplace by taking part in WHS activities, reporting hazards, incidents and near misses

Required profile

• Minimum 2 years' experience in administration, scheduling or customer service
• Organised, proactive and customer-focused, with a passion for supporting older people
• Strong customer service and stakeholder management skills, excellent written and verbal communication, high attention to detail and ability to manage competing priorities
• Ability to work in a dynamic environment

Required skills

• Experience using CRM systems, scheduling platforms or similar business systems
• Intermediate Microsoft Office skills

What we offer

• Salary packaging: up to $15,900 of income tax-free and up to $2,650 on accommodation, meals and entertainment tax-free
• Ongoing professional development and leadership training
• Discounts to over 400 retailers, plus an Employee Assistance Program and fitness discounts