Operations Manager

About the role

Survivors & Mates Support Network (SAMSN), Australia's leading non-profit supporting male survivors of childhood sexual abuse and their families, is looking for an Operations Manager reporting to the Chief Operating Officer. The role covers high-level operational, office management and IT support, keeping the organisation's day-to-day running while supporting service delivery and growth. It is a varied, hands-on position in a trauma-informed environment.

Key responsibilities

• Oversee the office's overall functioning, presentation and safety
• Manage facilities, office supplies, equipment and service providers
• Coordinate workplace health and safety activities and improvement initiatives
• Provide IT support to staff and liaise with external IT providers
• Purchase, set up and maintain office and IT equipment, and research new systems and applications
• Maintain asset registers, records and operational documentation
• Monitor and respond to organisational enquiries and shared inboxes
• Assist with accounts payable, invoice processing and finance support
• Manage organisational insurance and fleet administration
• Support the coordination and promotion of workshops, programs and events
• Provide administrative support and act as backup for reception and executive support

Required profile

• Minimum 3-5 years' experience as an Operations Manager, Office Manager or similar
• Strong communication and administration skills
• Comfortable working in a trauma-informed environment and handling sensitive subjects
• Experience handling inbound enquiries or customer-facing interactions
• Current NSW Working With Children Check and National Police Check, or willingness to obtain them
• Desirable: qualification in Business, Administration or a related field, and experience in the not-for-profit sector

Required skills

• Advanced Microsoft 365, including SharePoint and Excel
• First-level IT support and liaison with external providers

What we offer

• Meaningful work supporting survivors and their families
• Collaborative, supportive culture with a focus on staff wellbeing
• Salary packaging benefits
• Employee Assistance Program (EAP)
• Contribution to a growing organisation with national expansion plans