S&S Banking Consultant – Part‑time (20 hrs/week)

About the role

The S&S Banking Consultant provides high‑quality sales and service to customers through face‑to‑face interactions and inbound/outbound calls. You will handle everyday banking enquiries, support account openings and guide customers in using digital banking tools, ensuring a seamless and convenient banking experience.

Key responsibilities

• Deliver customer‑obsessed service that drives satisfaction and first‑call resolution.
• Provide accurate information on everyday banking enquiries, account openings and related processes via phone or online channels.
• Educate and support customers on using digital platforms for self‑service banking.
• Assist with digital onboarding, ensuring new customers have a smooth experience.
• Listen actively, build trust, ask the right questions and exceed customer expectations, contributing to strong NPS results.
• Maintain a balanced team culture focused on people, customer, risk and performance outcomes.
• Ensure compliance with internal policies, privacy legislation, FSRA requirements and underwriting guidelines.

Required profile

• Strong customer focus with the ability to listen, build trust and ask insightful questions.
• Commitment to compliance with privacy, financial services regulations and internal underwriting standards.
• Ability to work collaboratively in a team that balances people, risk and performance metrics.

Required skills