Shift Leader – Restaurant Operations

About the role

El Jannah is seeking confident, motivated individuals to lead shifts in our fast‑paced restaurants. As a Shift Leader you will be the steady presence on the floor, ensuring smooth operations, high service standards and a positive guest experience.

Key responsibilities

• Lead the team during service, embodying the "EJ Way" and supporting colleagues.
• Keep daily operations running efficiently, from front‑of‑house to kitchen.
• Coach, train and develop team members to build confidence and capability.
• Deliver consistent, guest‑focused experiences and uphold food safety, cleanliness and WHS standards.
• Assist with rostering, shift organisation and performance against restaurant KPIs.
• Manage stock levels to ensure the kitchen and service never miss a beat.

Required profile

• Proven experience leading teams in a quick‑service or fast‑paced hospitality environment.
• Calm, confident leadership style that inspires and energises others.
• Strong communication skills and a team‑first mindset.
• Passion for food, people and delivering great guest experiences.
• Reliability, organisation and the ability to lead by example.
• Availability to work flexible rosters, including evenings and weekends.

Required skills

• Experience in QSR or fast‑paced hospitality operations.
• Understanding of food safety, cleanliness and WHS standards.

What we offer

• A people‑first culture with strong support for leadership development.
• Fun, fast‑paced environment where your impact is visible.
• Clear career pathways to build operational and management capabilities within a growing national brand.