ServiceNow Solution Architect

About the role

The ServiceNow Solution Architect will define technical architecture, governance and implementation standards for an enterprise‑wide platform. The role ensures secure, scalable and maintainable solutions while improving platform health and upgrade speed.

Key responsibilities

• Define ServiceNow architecture standards, governance processes and implementation practices.
• Assess solution designs against platform capabilities, security requirements and best practices.
• Design scalable data models, workflows, integrations, configurations and custom solutions.
• Guide platform development, coding standards, prototyping and remediation of technical issues.
• Evaluate platform health using ServiceNow HealthScan and maintain clear solution designs and architectural diagrams.

Required profile

• 5+ years of ServiceNow development experience and 2+ years in solution design/architecture.
• Certified System Administrator (CSA) – mandatory; Certified Master Architect (CMA) – desired.
• Strong communication and stakeholder management across technical and business teams.

Required skills

• ServiceNow architecture, configuration, coding standards and platform constraints.
• Designing APIs, middleware integrations, workflows, data models and secure platform solutions.
• Technical evaluation of demands against ServiceNow capabilities and best practices.

What we offer

• Hybrid working, flexible leave, 20 weeks paid parental leave and up to 5 days paid flexible leave annually.
• Performance‑based incentives, Suncorp shares, paid study support and a $1,000 referral bonus.
• Wellbeing coaching, Employee Council, confidential EAP, discounts at 900+ retailers and Fitness Passport.