Implementation Engineer

About the role

Forter is looking for an Implementation Engineer in Sydney to own the delivery of Forter integrations for newly signed and expanding customers. It is a project management-led role: you are the delivery owner for your portfolio, driving each integration from kickoff to go-live on time, with strong stakeholder alignment and a clear line of sight to business value.

Key responsibilities

• Own end-to-end delivery of integration projects for your portfolio, acting as project lead and main point of contact from kickoff to go-live.
• Build, maintain and drive project plans to completion, proactively identifying risks and blockers.
• Lead project governance with customer stakeholders, set agendas, track action items and manage relationships with senior stakeholders and business users.
• Coordinate with Sales, Solutions Consulting, Customer Success and Analytics, partnering with an Analytics Consultant to turn technical progress into insights that meet customers' fraud prevention needs.
• Act as a technical translator, explaining integration concepts (API operations, JavaScript, JSON and other web/database technologies) to technical and non-technical audiences.
• Track and report project health and delivery metrics, flagging risks early in team meetings.
• Contribute to improving Forter's implementation playbooks and processes with lessons learned.

Required profile

• 5+ years managing complex, multi-stakeholder projects for enterprise customers, including engaging senior stakeholders and holding cross-functional teams accountable; project/program management experience is the core requirement.
• Proven track record of running multiple concurrent projects to on-time completion.
• Excellent organisational skills, attention to detail and an owner's mindset.
• Experience in a multinational environment; previous payments or ecommerce experience is a plus.

Required skills

• Working fluency with API integrations, JavaScript, JSON and other web/database technologies; hands-on build experience is not required.
• Plus: SQL, Python, customer segmentation and large dataset trend analysis.

What we offer

• Competitive salary and comprehensive health insurance including vision and dental.
• Restricted Stock Units (RSUs).
• Generous PTO and half-day Fridays.
• Hybrid work, with team members near key hubs expected in the office at least three days per week.