Service Receptionist - Car Dealership

About the role

A leading car dealership in Footscray, Victoria is seeking a full-time Service Receptionist. The role is the first point of contact for customers and is central to delivering excellent customer service and keeping the automotive service department running smoothly.

Key responsibilities

• Greet customers warmly and professionally on arrival at the service department
• Answer and direct phone and email enquiries to the right staff
• Schedule service appointments and manage the appointment calendar
• Process customer paperwork and documentation accurately and efficiently
• Explain service options and quotations clearly and helpfully
• Maintain the cleanliness and organisation of the reception area
• Follow up on customers' vehicles and give information on maintenance and service options

Required profile

• Proven experience in a reception or customer service role, preferably in an automotive environment
• Excellent communication and interpersonal skills with a genuine passion for customer service
• Strong organisational abilities and attention to detail
• Ability to manage several tasks and prioritise in a busy environment
• Professional telephone etiquette and courteous handling of enquiries
• Knowledge of automotive terminology and service processes is highly desirable
• Positive, friendly demeanour, team-oriented, reliable and punctual

Required skills

• Proficiency with computer systems and office software
• Basic mathematical skills for handling transactions

To apply, candidates submit their resume through the recruiter's application link; only Microsoft Word and PDF files under 1.5MB are accepted.