Service Desk Analyst
Goodman Fielder · Sydney
Job description
About the role
Join Goodman Fielder as a Service Desk Analyst and become the first point of contact for IT support. You will help keep the organisation running smoothly by delivering timely and effective technical assistance.
Key responsibilities
- Provide IT support via phone, email, chat, or the ITSM platform, resolving or escalating issues efficiently.
- Log all interactions accurately and collaborate with the team to meet SLA targets.
- Respond to urgent, high‑priority incidents following established protocols to maintain business continuity.
- Participate in team meetings and knowledge‑sharing sessions to improve service delivery.
Required profile
- Strong commitment to reliability and punctuality.
- Solutions‑focused mindset with a passion for problem‑solving.
- Excellent communication skills aimed at delivering a positive user experience.
- Desire to learn and grow within the IT industry.
Required skills
- Familiarity with Active Directory.
- Experience using Office 365.
- Understanding of ITIL principles.
- Basic knowledge of ITSM platforms.
What we offer
- Supportive, flexible work environment.
- Opportunities to learn, grow, and develop an IT career.
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Published 7 hours ago
Expires 1 month from now
3 views · 0 interested
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Goodman Fielder
Sydney