Senior Administration Specialist

About the role

Marsh is looking for a Senior Administration Specialist to join its Administration Operations team in Melbourne. This hybrid position requires at least three days a week in the office and focuses on advanced administration and superannuation support for complex cases, escalations, and exceptions.

Key responsibilities

• Resolve complex administration and fund‑level tasks, including escalated queries and non‑standard processing.
• Perform peer reviews of complex work and provide accurate technical responses.
• Act as a subject‑matter expert for assigned funds, delivering technical advice and training to internal teams.
• Assist with incident management, including analysis, calculations, documentation, and technical input.
• Test application updates linked to projects or system changes and support process‑improvement implementations.
• Collaborate with the People Leader on workflow support, feedback meetings, and SOP updates.

Required profile

• VCE/HSC or equivalent qualification.
• At least 5 years of experience in administration or corporate superannuation.
• Strong organisational, planning and analytical skills.
• Ability to work independently, manage complex tasks, meet deadlines and communicate clearly with a range of stakeholders.

Required skills

• Proficiency with superannuation platforms such as Sonata and SuperB.
• Experience using Salesforce, Excel, Word and Outlook.
• In‑depth knowledge of superannuation concepts, benefit design, accumulation and defined benefit arrangements.