Customer Service Consultant - Insurance

About the role

We are looking for a Customer Service Consultant to join our Administration Operations team, supporting multiple insurance funds and products. The role is based in Adelaide (or Melbourne) and operates in a hybrid model, requiring at least three days per week in the office after training.

Key responsibilities

• Provide administrative support across various insurance funds using multiple registry systems.
• Execute insurance‑related tasks and complex processes accurately and promptly.
• Deliver high‑quality customer service with clear communication.
• Collaborate with the team to continuously improve client and customer experience.

Required profile

• Strong administrative and organisational abilities.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Enthusiasm and openness to learning new systems and insurance concepts.

Required skills

• Proficiency with registry and administrative software (specific systems not named).
• Ability to manage multiple tasks and priorities in a fast‑paced environment.

What we offer

• Professional development opportunities and supportive leadership.
• A vibrant, inclusive culture with diverse colleagues.
• Career progression across a global organisation.
• Comprehensive benefits and rewards to enhance well‑being.