Administration Specialist

About the role

We are looking for an Administration Specialist to join our Administration Operations team at Marsh in Melbourne. This hybrid role requires you to be in the office at least three days a week and focuses on superannuation administration, escalated issue resolution, and delivering excellent customer service.

Key responsibilities

• Process and peer‑review allocated administration tasks accurately, meeting KPIs.
• Prioritise workloads, manage escalations with urgency, and achieve timely resolutions.
• Respond to member and employer inquiries, manage inboxes, and initiate outbound contact as needed.
• Liaise with offshore administration and internal teams regarding transactions.
• Complete workforce management requirements, record daily core tasks, and contribute to team planning.
• Suggest and support process improvements, quality initiatives, and training to enhance efficiency and member experience.

Required profile

• VCE/HSC or equivalent qualification.
• Minimum two years of experience in superannuation administration or a closely related field.
• Proven experience in an administration and/or customer‑service environment.
• Ability to manage exception‑based challenges, work under pressure, and meet strict deadlines.

Required skills

• Strong computer skills, including basic Excel.
• Proficiency with Microsoft Word.
• Accurate typing skills with high attention to detail.