Administration Specialist

About the role

Marsh is looking for an Administration Specialist to join its Administration Operations team in Melbourne. This hybrid position requires at least three days per week in the office and focuses on superannuation administration, escalated issue resolution, and high‑quality customer service.

Key responsibilities

• Process and peer‑review allocated administration tasks, meeting KPI targets.
• Prioritise workloads, manage escalations, and ensure timely resolution.
• Respond to member and employer inquiries, manage inboxes, and initiate outbound contact as needed.
• Liaise with offshore administration and internal teams on transaction matters.
• Complete daily workforce management records and contribute to team planning.
• Suggest and support process improvements, quality initiatives, and training.

Required profile

• VCE/HSC or equivalent qualification.
• Minimum two years of experience in superannuation administration or a closely related field.
• Strong attention to detail and ability to work under pressure.

Required skills

• Basic Excel.
• Word.
• Typing proficiency.

What we offer

• Professional development opportunities and supportive leadership.
• Inclusive, vibrant culture with diverse colleagues.
• Career progression across a global organisation.
• Benefits and rewards aimed at employee well‑being.