Retail Sales Travel Consultant - Cairns

About the role

Flight Centre is hiring a full-time, on-site Retail Sales Travel Consultant in its Cairns Central store. You will work a rotating roster across a 7-day trade, turning enquiries into bookings for customers and selling complete holidays.

Key responsibilities

• Plan itineraries, book travel and convert enquiries into bookings in person, by phone and by email.
• Sell the whole holiday, including flights, accommodation, car hire, tours, travel insurance, cruises and transfers, working towards individual KPIs and sales targets.
• Build a customer base of new and returning customers, from regular domestic trips to international holidays.
• Advise customers on travel-related questions such as visas, best time to travel, packing and local food.

Required profile

• Seasoned traveller with a history of international destinations.
• Great organisational skills, able to manage a calendar and respond quickly to calls and emails.
• Determination to meet sales targets and KPIs in a busy, high-pressure environment.
• Enthusiasm and warmth that makes customers want to book again.

Required skills

• Savviness with computers, able to switch between complex booking systems to find flights and packages.

What we offer

• Base wage plus an uncapped incentive structure; wage boosted to $65K equivalent for the first 90 days, with average first-year earnings of $70K.
• Industry travel discounts and sponsored Familiarisation Trips.
• Career opportunities within a global network of brands, promoted from within.
• Reward and recognition events such as Global Gathering and EOFY Celebration.
• Free Certificate 3 & 4 in Travel & Tourism through Australian Apprentice Training, possibly with direct financial support.