Residential Activations Team Leader

About the role

Lead, coach and develop a team of Residential Activations Consultants, ensuring high‑quality, timely activation support for residential customers. You will act as an escalation point and drive continuous improvement across the service delivery.

Key responsibilities

• Oversee delivery of activation support and meet operational targets.
• Manage team performance, conduct training and coaching.
• Maintain quality assurance standards and monitor KPIs.
• Collaborate with internal stakeholders to ensure seamless service.
• Drive continuous improvement initiatives and support departmental projects.

Required profile

• Previous leadership experience with ability to motivate and develop teams.
• Solid understanding of the telecommunications industry.
• Experience in activations support, customer service or similar operational environments.
• Outstanding communication, problem‑solving and decision‑making skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

What we offer

• 26 weeks paid parental leave for permanent employees.
• Discounted internet up to $109 per month and 20% off mobile services.
• Fitness Passport access to gyms and pools across Australia.
• Flexible working arrangements and employee assistance program.
• Monthly rewards, internal training, yearly merch allowance and more.