Reservations Agent (FIT/Groups)

About the role

An Accor hotel in Perth is looking for a Reservations Agent (FIT/Groups) to handle group blocks after the initial quotation stage, managed by the Director of Revenue. The role covers the group block from handover through to departure, including load rooming lists, handling group requests and delivering the group experience.

Key responsibilities

• Manage the group block from handover to departure, monitoring cut-off dates, inventory and potential wash of business, and escalating concerns to the Operations Manager and Director of Revenue
• Load rooming lists into Opera within 24 hours of receipt and modify reservations as changes arrive
• Handle group requests (room type, allocation, early arrival, late departure, accessibility) and reply to the group contact within 24 hours
• Communicate group requests to other departments and liaise with the group contact and hotel stakeholders before, during and after the stay
• Manage loyalty memberships for group guests and prepare group information sheets and briefings
• Follow up on prepayments, vouchers and routing, and manage group payments, cancellations and terms in line with the signed agreement
• Produce reports such as Group Wash and Rooming List Status, maintain a filing system for group reservations and handle guest complaints and enquiries
• Ensure VIP and complimentary room procedures, Accor brand standards and ResaVision scores are met, and promote good relations with group organisers, travel agents and commercial organisations
• Assist with FIT bookings and guest enquiries, and answer calls promptly

Required profile

• Minimum of 1-2 years of experience in a Front Office or Reservations role
• Service-oriented, detail-focused, multicultural and able to work independently
• Strong communication, negotiation and networking skills, with good time management and multitasking

Required skills

• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera