Reception & Accounts Administrator

About the role

Routleys, a family-owned South Australian business supplying plumbing fixtures and kitchen white goods to builders, interior designers and renovators, is looking for a Reception and Accounts Administrator to join its reception and administration team. It is a fast-paced, back-of-house role covering the first point of contact for incoming calls and providing accounts and administrative support to the wider team, with front-of-house reception coverage during breaks. Coverage is ideally full-time, Monday to Friday, though alternative hours across five days may be considered.

Key responsibilities

• Manage incoming phone calls efficiently, professionally and with a friendly manner
• Act as first point of contact, directing calls and enquiries to the right team members
• Provide front reception coverage during the lunch period and as required
• Provide general administration support across the business
• Assist with accounts payable and invoice processing
• Respond to supplier enquiries in a timely and professional way
• Assist with other duties as required

Required profile

• Demonstrated experience in a fast-paced reception or administration environment
• Strong customer service focus with good internal and external communication
• Calm, clear and professional phone manner
• Attention to detail and accuracy in data entry
• Ability to organise, prioritise and meet deadlines with minimal supervision
• Proactive problem-solver with a collaborative team mindset

Required skills

• Microsoft Office
• General office systems

What we offer

• High staff retention rate and professional development opportunities
• Regular social activities and a strong team culture
• A highly respected retailer with an excellent reputation in the building industry
• Modern showroom, trade desk and offices in a prime location

To apply, submit a cover letter and CV together in a single Microsoft Word document, quoting reference number JO-2610-12184.