Passenger Service Agent – Airport Ground Handling

About the role

Swissport is seeking enthusiastic Passenger Service Agents to join its airport ground handling team. In this role you will be the first point of contact for travelers, ensuring a smooth, safe, and pleasant journey from check‑in to boarding.

Key responsibilities

• Assist passengers during check‑in, boarding and disembarkation, including ticket verification and baggage handling.
• Provide accurate flight information, updates on delays, cancellations and gate changes.
• Resolve passenger complaints and issues professionally and efficiently.
• Support passengers with special needs such as unaccompanied minors, elderly travelers and wheelchair assistance.
• Ensure compliance with security procedures, screening passengers and luggage as required.
• Coordinate with airport personnel and other departments to maintain smooth operations.
• Maintain accurate records of transactions and customer interactions.
• Assist during emergencies, including medical incidents and flight diversions.

Required profile

• Commitment to delivering exceptional and safe service.
• Strong interpersonal skills and ability to work as part of a team.
• Demonstrated work ethic with a desire for learning and advancement.
• Ability to stay composed under pressure and present a confident, professional image.

Required skills

• No specific technical skills listed; strong communication and customer‑service abilities are essential.