Coordination Team Manager
alfalaval · Sydney
Job description
About the role
Lead, develop, and inspire the Coordination Team to achieve operational excellence and deliver superior customer experiences across Oceania.
Key responsibilities
- Oversee planning, scheduling, and coordination of Field Service and Service Centre activities.
- Ensure timely processing of service requests, resource allocation, and customer communication.
- Drive standardisation, best practices, and process improvements.
- Collaborate with Operations managers for seamless service delivery.
- Provide hands‑on operational support during peak periods or complex situations.
Required profile
- Proven leadership experience in service coordination or operations.
- Strong coaching, mentoring, and team development abilities.
- Customer‑first mindset with a focus on operational excellence.
- Excellent communication, stakeholder management, and problem‑solving skills.
Required skills
- Experience with process improvement, digitisation, and change management.
What we offer
- 25 days annual leave
- Death & Total permanent disability cover
- Income protection
- Perkbox Discounts Portal
- Financial & Wellbeing Seminars
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Published 4 hours ago
Expires 1 month from now
7 views · 0 interested
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alfalaval
Sydney