Part-Time Assistant Manager - Front Desk

About the role

Ibis Sydney Airport, a 3.5-star hotel with 200 rooms located in the Sydney Airport precinct near the domestic terminal, is looking for a part-time Assistant Manager. This is a hands-on, highly customer-focused role leading by example to meet and maintain the team's brand standards.

Key responsibilities

• Supervise the smooth and efficient daily operation of the Front Desk so that guests and visitors receive an optimum level of service and care.
• Oversee guest arrivals and departures, ensuring room allocations and check-in/check-out follow agreed procedures and standards.
• Manage and supervise staff tasks so that high-quality service and department standards are delivered.
• Review and implement procedures.
• Communicate with the Hotel Manager on guest services and hotel operations matters.
• Supervise shift handover procedures.
• Coordinate with other hotel departments on general administration and operations issues.
• Provide management presence by helping guests with their needs and complaints tactfully and efficiently.

Required profile

• Experience in an Assistant Manager role or a similar role.
• Excellent customer service skills and enjoyment of creating memorable moments for guests.
• Able to thrive in a dynamic, fast-paced environment.
• Strong analytical and problem-solving skills.
• Strong operational leadership with a business mindset.

Required skills

• Experience with Opera PMS / Opera Cloud is desirable.

What we offer

• Heartist employee benefit card, offering discounted rates worldwide on accommodation and food and beverage.
• An inclusive workplace that encourages bringing your real self to work.