Operations Transformation Director

About the role

PwC Australia is hiring an Operations Transformation Director to lead comprehensive process assessments that uncover inefficiencies and design transformative roadmaps. The role focuses on the Energy, Utilities and Mining practice and involves program leadership, diagnostics, operating model design, client delivery and change management.

Key responsibilities

• Lead end-to-end delivery of large-scale operations transformation programs, coordinating cross-functional teams and aligning stakeholders on scope, milestones and success metrics
• Manage day-to-day project operations across workstreams, ensuring quality, timeliness and budget adherence, and proactively resolve risks and roadblocks
• Conduct diagnostics through process analysis, data gathering and stakeholder interviews, then turn findings into evidence-based, client-ready recommendations
• Design and implement target operating models covering organization design, process redesign, governance and technology enablement, and define client strategies and improvement initiatives
• Craft client-ready reports and executive presentations, and present to senior client stakeholders
• Lead, coach and develop team members, providing regular feedback and championing growth, career development and wellbeing
• Partner with client and internal stakeholders on data-driven decisions, build relationships at multiple seniority levels, and contribute to proposals, statements of work and pitch materials
• Extend or expand client engagements, and drive change management and adoption planning, including stakeholder engagement, communications and training, plus post-implementation support

Required profile

• Practical experience in the Energy, Utilities and Mining sector
• Proven experience leading large-scale operations transformation, process improvement or operating model redesign programs
• Demonstrated people leadership experience coaching, developing and managing teams
• Experience contributing to business development, proposals or client pitches
• Workshop facilitation experience across operational and executive audiences
• Ability to comply fully with firm policies, ethics and risk protocols

Required skills

• Strong analytical and diagnostic capability, translating data into strategic insight
• Excellent stakeholder management and communication, including senior executive presentation
• Executive-level slide design and storytelling (PowerPoint)
• Proficiency with AI and productivity tools such as ChatGPT/Claude, Copilot

What we offer

• Leadership development programs and executive coaching
• A parental leave policy of up to 26 weeks for caregivers
• Flexibility to choose when, where and how you work
• A culture that values diverse perspectives and supports inclusion and diversity