Claims Advisor - Workers' Compensation

About the role

Zurich is hiring a Claims Advisor for its Workers' Compensation team, sitting within the GI Complex Claims Team in Perth. You will manage a portfolio of moderate to complex claims and support injured workers and their employers in achieving timely, sustainable return-to-work outcomes, in line with legislation, guidelines and Zurich's governance requirements.

Key responsibilities

• Manage workers' compensation claims from inception to resolution, including complex coverage considerations
• Develop clear case strategies and evaluations to support timely claim outcomes
• Establish and review reserves throughout the claims lifecycle within delegated authority
• Act as a technical referral point for workers' compensation claims
• Partner with legal providers and other external vendors
• Build relationships with employers, brokers, insurers, regulators and other stakeholders

Required profile

• Experience managing workers' compensation claims, including moderate to complex matters
• Strong technical claims and injury management knowledge
• Sound understanding of Tasmania's workers' compensation legislation
• Experience engaging with regulators and working within legislative and governance frameworks
• Strong communication, negotiation and stakeholder management skills
• Ability to develop claim strategies, evaluate risk and make reasoned decisions

What we offer

• 5 weeks of annual leave for permanent staff, plus 15 days of personal/carer's leave and Family Care parental leave
• Hybrid working: 3 days in the office and 2 days from home per week for full-time employees
• AUD$500 wellbeing payment per year and an AUD$295 starter e-voucher for a work-from-home setup
• Award-winning training programs and global mobility opportunities