Local Sales & Community Coordinator - Horizontal Falls

About the role

Journey Beyond, Australia's leading experiential tourism group, operates Horizontal Falls Seaplane Adventures, a tour operator offering day trips and luxury overnight adventure tours to Horizontal Falls and its surrounds. It is seeking a Local Sales & Community Coordinator to maintain and grow its presence across Broome and the wider Kimberley region. Reporting to the General Manager, the role combines business development, account management, community engagement and operational support, with time spent both in the office and in the community. A key part of the role is supporting Dambeemangaddee Tour Guides and strengthening connections with Traditional Owners.

Key responsibilities

• Develop and maintain relationships with local tourism operators, agents, community organisations and industry partners
• Identify and pursue new sales and business development opportunities
• Promote Horizontal Falls products and experiences across the Broome and Kimberley region
• Coordinate local marketing initiatives, promotions and industry events
• Conduct market and competitor analysis to find growth opportunities
• Support tourism trade partnerships, cruise ship relationships and aviation charter opportunities
• Coordinate familiarisation visits, VIP experiences and stakeholder engagement
• Assist with guest communications, operational disruptions and complaint resolution when required

Required profile

• Confident communicator able to engage with tourism operators, community organisations, Traditional Owners and industry partners
• Proactive, adaptable and solutions-focused, with a passion for tourism and guest experiences
• Ideally experience in tourism, sales, hospitality, business development or a similar customer-focused industry
• A qualification in Tourism or a related discipline is desirable
• Collaborative team player with a positive attitude and strong attention to detail

What we offer

• Salary of AUD 75,000 to 80,000
• Generous discounts on Journey Beyond travel and experiences, and on merchandise
• Study assistance policy, employee referral policy and parental leave program
• Purchased leave policy, private health discounts and employee assistance program
• Salary sacrifice remote area benefits

This is a full-time permanent position based in Broome, which may require weekend and public holiday work. Applicants must pass pre-employment checks, which may include drug and alcohol testing.