Guest Service Agent
Pan Pacific Melbourne · Melbourne
Job description
About the role
Pan Pacific Melbourne is seeking a full‑time Guest Service Agent to manage guest arrivals, departures and inquiries, delivering seamless, high‑quality service throughout each stay.
Key responsibilities
- Provide first and last impressions of the hotel by handling check‑in and check‑out processes.
- Offer information and assistance to guests during their stay.
- Work a rotating roster that includes AM & PM shifts and weekends.
Required profile
- Experience in a similar fast‑paced hospitality role.
- Excellent verbal communication skills.
- A genuine passion for hospitality and customer service.
Required skills
- Knowledge of the Opera property management system.
What we offer
- Attractive pay package.
- Complimentary dry‑cleaning for uniforms.
- Hotel discounts through the Global Alliance program.
- 50% off food and beverages at hotel outlets.
- Discounted accommodation worldwide.
- Ongoing learning and development.
- Complimentary duty meal per shift.
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Published 4 hours ago
Expires 1 month from now
6 views · 0 interested
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Pan Pacific Melbourne
Melbourne
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