Guest Experience & Sales Coordinator - Weddings & Luxury Travel

About the role

Wedded Wonderland is looking for a commercially minded, highly organised and personable Guest Experience & Sales Coordinator for a full-time, office-based position. This client-facing role combines sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.

Key responsibilities

• Respond to client enquiries by phone, email, website and social media, understanding their needs, budgets and timelines.
• Present services, packages and experiences, follow up leads, overcome objections and turn enquiries into bookings.
• Build relationships, give personalised recommendations and deliver exceptional service throughout the client journey.
• Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements.
• Assist clients with wedding venues, event suppliers, destination celebrations and curated packages.
• Support enquiries about honeymoons, luxury accommodation, destination weddings and group experiences.
• Liaise with hotels, venues, travel partners, suppliers and experience providers.
• Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated.
• Represent the business at showcases, events, exhibitions and client-facing activations when required.

Required profile

• Experience in wedding planning, travel and tourism, event coordination, luxury retail, hotels and hospitality, reservations and bookings, customer service, sales and account management is welcomed.
• Excellent communication, telephone and interpersonal skills, and strong sales ability.
• Highly organised with excellent attention to detail, able to manage multiple enquiries and competing priorities.
• Proactive follow-up and problem-solving, professional presentation and a customer-first mindset.
• Able to work independently and collaboratively in a fast-paced office environment.
• Wedding or travel industry experience is advantageous but not essential.

Required skills

• Comfortable working with CRM systems, email and digital platforms.
• CRM record keeping and pipeline management.