Client Account Manager - Weddings, Honeymoons & Luxury Travel

About the role

Wedded Wonderland is looking for a commercially minded, highly organised and personable Client Account Manager to join its growing team. This is a full-time, office-based, client-facing role combining sales, customer experience, bookings, coordination and relationship management across weddings, celebrations, travel and luxury experiences.

Key responsibilities

• Respond to inbound enquiries by phone, email, website and social media, understanding client needs, budgets and timelines
• Present services, packages and experiences, follow up leads, overcome objections and convert enquiries into bookings
• Build relationships, give personalised recommendations and deliver exceptional service throughout the client journey
• Coordinate consultations, appointments, venue enquiries, supplier availability, proposals and booking requirements
• Assist clients with wedding venues, event suppliers, destination celebrations and curated packages
• Support enquiries about honeymoons, luxury accommodation, destination weddings and group experiences
• Liaise with hotels, venues, travel partners, suppliers and experience providers
• Maintain client records, track enquiries, manage follow-ups and keep the sales pipeline updated
• Represent the business at showcases, events, exhibitions and client-facing activations when required

Required profile

• Experience in wedding planning, travel and tourism, event coordination, luxury retail, hotels and hospitality, reservations and bookings, customer service, sales and account management
• Excellent communication, telephone and interpersonal skills
• Strong sales ability and confidence engaging with clients
• Highly organised with excellent attention to detail
• Ability to manage multiple enquiries and competing priorities
• Proactive approach to follow-ups and problem-solving
• Professional presentation and a customer-first mindset
• Ability to work independently and collaboratively in a fast-paced office environment
• Wedding or travel industry experience is advantageous but not essential

Required skills

• Comfortable working with CRM systems, email and digital platforms
• Sales and account management