Front Office Supervisor

About the role

The Front Office Supervisor will lead the front desk team at Ovolo Nishi, ensuring exceptional guest experiences and smooth daily operations. This full‑time position reports to the Front Office Manager and includes occasional Night Audit duties.

Key responsibilities

• Motivate, train and develop front office staff, maintaining Ovolo service standards.
• Supervise day‑to‑day front desk operations, including guest enquiries, reservations, transportation and restaurant bookings.
• Manage rostering to match business demand and cover Night Audit shifts when required.
• Conduct hotel show‑rounds for guests and clients, and oversee end‑of‑day reporting, account checks and security.

Required profile

• Previous front office experience in a hotel, preferably with supervisory or leadership duties.
• Strong guest service, communication and problem‑solving abilities.
• Flexibility to work rotating shifts, including mornings, evenings, weekends, public holidays and night audits.
• Ambitious, energetic and detail‑oriented with a desire to progress within the front office.

Required skills

• Opera Cloud (preferred).
• Night Audit experience (highly regarded).
• Knowledge of Infrasys and STR is advantageous.

What we offer

• Hotel room and F&B outlet benefits.
• Wellbeing programmes and fitness facilities.
• Community programme involvement.
• Creative autonomy and entrepreneurial opportunities.