Guest Service Agent – Full Time
Ovolo Hotels · Acton
Job description
About the role
Join Ovolo Nishi as a Guest Service Agent and become the first point of contact for guests in our vibrant hotel and gallery space. You will create lasting first impressions and support smooth front‑office operations.
Key responsibilities
- Greet guests upon arrival and manage check‑in/check‑out processes.
- Modify and adjust bookings, promote hotel facilities and local attractions.
- Respond to guest enquiries in person, by phone, email or website.
- Support the Front Office team to ensure seamless hotel operations.
Required profile
- At least three years of experience in a similar customer‑service or front‑office role.
- Strong passion for delivering exceptional guest experiences.
- Bubbly personality and a positive attitude.
Required skills
- Excellent communication and interpersonal skills.
- Ability to use hotel reservation systems and adjust bookings.
What we offer
- Hotel benefits including room discounts and access to F&B outlets.
- Wellbeing programmes and community involvement opportunities.
- Creative autonomy and chance to showcase entrepreneurial talent.
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Published 1 day ago
Expires 1 month from now
4 views · 0 interested
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Ovolo Hotels
Acton