Floor Manager – Retail Leadership Role

About the role

Join Australia’s leading prestige beauty retailer as a Floor Manager at MECCA Sunshine Plaza. You will support the Store Manager and lead a large team to deliver exceptional customer experiences in a fast‑paced retail environment.

Key responsibilities

• Support the Store Manager in delivering an outstanding customer experience.
• Lead from the front by providing ongoing training, mentoring and feedback to build a high‑performing team.
• Engage and motivate staff to meet KPIs and uphold company values.
• Drive store success through continuous improvement and team development.

Required profile

• Prior experience managing a large‑format retail environment.
• Strong passion for exceptional customer service and creating memorable moments.
• Proven coaching and mentoring experience focused on team member development.
• Genuine care for people and commitment to delivering the best team member experience.

What we offer

• Up to 40% product discount and a generous product allowance for you and immediate family.
• World‑class education opportunities, including leadership conferences, training sessions and guest speakers.
• Monthly performance bonus program.
• Competitive parental support program.