Digital Channels Assurance Manager (12‑month Fixed‑Term)

About the role

The Digital Channels Assurance Manager provides independent first‑line assurance for Digital Channels, focusing on Digital Trust, Identity and Onboarding (DTIO). The role ensures customer, regulatory, operational and risk obligations are effectively managed across key transformation programs.

Key responsibilities

• Provide high‑quality assurance and challenge for Digital Trust, Identity, Verification, Authentication and Onboarding initiatives.
• Review risk advisory for change programs such as SCFE, ensuring governance, risk assessment and control requirements are met.
• Assess control design, identify gaps, emerging risks and improvement opportunities.
• Deliver evidence‑based findings, recommendations and practical insights.
• Monitor issue remediation and support improvements to customer, regulatory and security outcomes.
• Engage early with business and technology propositions to provide preliminary risk views.
• Build and lead trusted relationships across Digital, Technology, Risk and Compliance teams.

Required profile

• Experience in operational risk, assurance or compliance within banking or financial services.
• Expertise in Digital Channels, Identity, Authentication, Onboarding or Customer Profile capabilities.
• Strong stakeholder management, influencing and communication skills.
• Experience reviewing transformation programmes in a regulated environment.

Required skills

• Knowledge of APRA, ASIC, Privacy, CDR (Open Banking), AML/CTF and customer protection obligations.
• Ability to identify key risks, control weaknesses and systemic themes in business and technology contexts.
• Capability to work independently, simplify complex issues and provide practical, risk‑based recommendations.