Customer Service Agent
Boral · Melbourne
Job description
About the role
Join the Customer Service team at Boral Quarries in Port Melbourne, providing exceptional support for order handling and general inquiries via phone and email.
Key responsibilities
- Answer and respond to customer queries through phone and email.
- Receive orders and accurately enter them into the system.
- Monitor delivery progress and provide status updates to customers.
- Build professional relationships with customers and internal teams while working towards group KPIs.
Required profile
- Proven customer service experience in a contact centre or fast‑paced retail environment.
- Punctual, professional and reliable, working 4 days per week onsite.
- Excellent communication skills to resolve issues and capture orders precisely.
- Positive can‑do attitude and willingness to learn in a changing environment.
What we offer
- Opportunities for development and upskilling through tailored succession planning.
- Potential career paths into sales or broader customer service roles.
- Fun, dynamic team culture with lunches and incentives to celebrate wins.
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Published 9 hours ago
Expires 1 month from now
6 views · 0 interested
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Boral
Melbourne