Customer Assist Specialist - Payment Assist

Red Energy · Richmond

New

Permanent Junior 🇬🇧 English

Job description

About the role

Join Red Energy’s Payment Assist team to support customers facing financial hardship. You will handle inbound calls, guide customers through tailored solutions, assess eligibility, and set up manageable payment plans while delivering empathetic service.

Key responsibilities

Answer inbound customer calls and provide personalized assistance.
Assess financial hardship eligibility and create payment plans.
Navigate tailored solutions to maintain essential energy services.

Required profile

At least 12 months experience in retail, hospitality or customer service.
Strong customer service and empathy skills.
Positive, self‑motivated attitude.

What we offer

Three weeks of paid, in‑office training at a dog‑friendly Richmond office.
Hybrid working arrangement – 3 days onsite, 2 days work‑from‑home.
KPI‑based bonus on top of salary and annual Red Energy Awards night.
30 weeks paid parental leave and option to purchase up to 4 additional weeks of leave.
Opportunities for career development and advancement.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Red Energy.

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Le contrat proposé est un Permanent basé à Richmond.

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Published 18 hours ago

Expires 1 month from now

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Red Energy

Richmond

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