Collections and Claims Manager

About the role

Bega Group is looking for a Collections and Claims Manager to join its Grocery business and strengthen cash flow, customer partnerships and operational excellence. You will lead a team of six responsible for collections, claims management and continuous improvement, while championing automation and digital transformation. The role reports to the Group Credit Manager and works closely with the Non-Grocery Collections Manager, Credit Improvement Lead and Credit Services Lead.

Key responsibilities

• Lead and develop the Grocery Customer Collections and Claims team of six, fostering a high-performance culture focused on customer outcomes and operational excellence.
• Drive collections performance and optimise working capital through proactive management of the accounts receivable ledger.
• Oversee trade spend, promotional claims and reconciliation, ensuring timely resolution and strong financial controls.
• Champion automation, RPA and cloud-based collections solutions, delivering continuous improvement that increases efficiency and accuracy.
• Partner with stakeholders across the business to strengthen governance, compliance and customer relationships.
• Work with peer leaders across the Group Credit team to ensure a joined-up approach.

Required profile

• Proven leadership experience in Collections, Credit or Accounts Receivable, ideally in FMCG, manufacturing, retail or a complex corporate environment.
• Strong commercial acumen and a demonstrated ability to improve collections performance and manage customer accounts.
• Experience managing trade spend claims, pricing and stock claims and reconciliation in a customer-facing environment.
• Passion for continuous improvement and using technology to improve team performance and customer outcomes.
• Collaborative influencer with strong stakeholder engagement skills across multiple functions.

What we offer

• Flexible working arrangements and regular social catch-ups.
• Career development and progression opportunities.
• Community volunteering through partner charities.
• Mental and physical health programs via a wellbeing portal.
• Employee benefits including flexible working, purchased leave options and salary continuance insurance.

Applicants must complete pre-employment qualification and police checks. Applications are open to people with the right to live and work in Australia.