Clinical Secretary – Healthcare Administration

About the role

The Clinical Secretary provides high‑level administrative support to clinicians in City Fertility’s consultation and clinic environments across Queensland. You will ensure smooth coordination of appointments, patient communications and clinic processes, contributing directly to quality patient care.

Key responsibilities

• Provide administrative and executive support to clinicians within consultation rooms.
• Coordinate patient appointments, procedure bookings and manage clinicians’ diaries.
• Deliver warm, professional patient interactions, greeting and assisting visitors.
• Handle clinical administration tasks such as data entry, patient records and billing support.
• Liaise with clinicians, nursing, laboratory teams and internal stakeholders.
• Assist with embryo transfer processes and other clinic‑specific procedures as required.
• Respond to patient enquiries via email and phone, maintaining confidentiality.
• Maintain stock levels of clinical and office supplies.
• Support education sessions, meetings and occasional after‑hours clinic activities.

Required profile

• Minimum 1–2 years experience in medical reception or healthcare administration.
• Strong customer‑service orientation with a patient‑focused approach.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and work both autonomously and as part of a team.
• High attention to detail, organisational skills and commitment to patient confidentiality.

Required skills

• Intermediate computer skills and ability to manage multiple systems.

What we offer

• Opportunity to work within a progressive, people‑centred organisation.
• Access to a global network of fertility expertise.
• Supportive, collaborative and inclusive team environment.
• Ongoing professional development and career growth opportunities.
• Ability to make a meaningful difference in the lives of patients and families.