Client Director – Strategic Relationship Management

About the role

The Client Director is accountable for the overall success of FNZ's relationship with its customers, ensuring high‑quality delivery of project and operational services while maximising revenue growth and commercial outcomes.

Key responsibilities

• Act as primary relationship owner and escalation point for a portfolio of customers.
• Oversee end‑to‑end delivery of platform services, ensuring project and operational delivery meets agreed service standards.
• Lead regular operational, strategic and executive customer reviews, communicating performance, priorities and roadmap developments.
• Manage technology and business change programmes against agreed milestones, budgets and quality standards.
• Develop and maintain account plans that support customers’ strategic objectives while identifying growth opportunities.

Required profile

• Proven experience in client leadership, account management or strategic customer‑facing roles within financial services, wealth management, platforms or fintech.
• Strong commercial acumen with a track record of identifying growth opportunities and delivering revenue outcomes.
• Excellent stakeholder management skills and ability to build trusted relationships with senior executives.
• Customer‑centric mindset with a history of high client satisfaction and long‑term partnership success.

Required skills

• Experience leading complex client engagements, including large‑scale technology, operational or business change initiatives.
• Ability to analyse complex business challenges, mitigate risks and make sound commercial decisions.
• Exceptional communication, presentation and negotiation skills, confident at executive and Board level.

What we offer

• Competitive salary and staff benefits.
• Private medical and life insurance.
• A collaborative, inclusive and supportive culture.