Claims Assistant – Liability

About the role

Join Sedgwick as a Claims Assistant – Liability and provide outstanding service and administration support to our Loss Adjusters. You will work in a caring culture that values empathy, accountability, inclusion, collaboration and growth.

Key responsibilities

• Set up and enter new claims into the system and keep them updated with review notes and additional inputs.
• Process payments and manage communications via calls and emails with customers, brokers and insurers.
• Assist in driving claims to settlement and support loss adjusters throughout the claim lifecycle.

Required profile

• Previous administration, insurance or customer‑service experience in a corporate environment.
• Well‑organised with strong communication skills and motivation to build a career in insurance.

Required skills

• Proficiency in claims administration systems and basic office software.
• Ability to manage multiple stakeholder communications effectively.

What we offer

• Structured career pathway toward becoming a loss adjuster or claims consultant.
• Hybrid working environment tailored to individual needs.
• Access to Sedgwick University Australia with over 15,000 on‑demand courses.
• Additional benefits such as 0.5% superannuation top‑up and employee resource groups.