Branch Manager - New South Wales

About the role

ACS, Australia's leading professional association for the technology community, is looking for a Branch Manager for New South Wales. Branch Managers act as the local connector and activator, leading through influence to progress Branch Executive Committee priorities and coordinate local, cross-state and Australian activity. They grow and retain professional members by strengthening participation and linking members and stakeholders with relevant ACS opportunities, and share accountability for branch and Australian targets.

Key responsibilities

• Coordinate day-to-day branch activity and provide practical support to Branch Executive Committees (BECs)
• Maintain local member connections, respond to basic enquiries and connect members with ACS services and opportunities
• Support the activation and coordination of agreed local activities and events
• Build working relationships with BECs and provide information, coordination and follow-up
• Identify and refer membership, product, partnership and commercial opportunities to the appropriate ACS owner
• Capture member, volunteer and stakeholder feedback, needs and emerging issues
• Maintain branch information, reporting and escalation of local risks and issues
• Work across the Australian branch team to align local activity with ACS priorities

Required profile

• Demonstrated experience in member, customer, community, stakeholder or relationship-focused work
• Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse people
• Ability to turn agreed priorities into coordinated local action within approved plans and resources
• Strong member/customer service orientation, with the ability to convert engagement into participation, referrals, retention and growth
• Ability to work with volunteers, committees or community groups
• Sound judgement, accountability and honesty within delegated authority
• Ability to collaborate across functions, locations and the Australian branch team

Desirable: experience in a membership, professional association, community or volunteer environment; experience coordinating professional or community events; understanding of the technology profession or ACS's member community.

What we offer

• Hybrid working with flexible remote arrangements and regular in-person collaboration
• Professional development, including the SkillsSoft online learning suite and MySFIA skills assessment
• A complimentary ACS membership
• NFP salary packaging and access to an Employee Assistance Program
• Inclusive leave policies and family-friendly policies

To apply, use the Apply Now button and submit a resume and cover letter. Successful candidates must complete a police check.