Account Manager – SaaS ERP for Woodworking Industry

About the role

INNERGY is looking for a driven, relationship‑focused Account Manager to own and grow a portfolio of existing customers across its cloud‑based ERP platform for custom manufacturers. You will strengthen partnerships, expand product adoption, drive renewals and uncover opportunities to deliver additional value.

Key responsibilities

• Proactively manage and grow a portfolio of customer accounts across the full suite of INNERGY solutions.
• Identify and execute upsell opportunities through license expansion, additional modules, feature adoption and service enhancements.
• Cross‑sell complementary products such as Payroll, Analytics and other add‑on services.
• Build trusted relationships with key stakeholders and act as a strategic partner aligned with their business goals.
• Develop and maintain strategic account plans that align INNERGY solutions to customer priorities and KPIs.
• Collaborate with Customer Success to maximize outcomes, reduce churn risk and support long‑term account growth.

Required profile

• Proactive, relationship‑focused professional with experience managing a portfolio of SaaS or ERP customers.
• Strong ability to develop strategic account plans and align solutions with customer objectives.
• Excellent communication skills and a collaborative mindset to work closely with Customer Success and other internal teams.
• Results‑oriented with a track record of driving renewals, upsells and cross‑sell opportunities.

Required skills