Account Manager Lead, Client Success (CSM)

About the role

As an Account Manager Lead, Client Success (CSM) at FIS, you will build and strengthen strategic relationships with key clients across the payments and banking ecosystem, acting as a trusted advisor and senior client advocate.

Key responsibilities

• Own strategic relationships with key clients, advising senior stakeholders on payment portfolios, service performance and growth opportunities.
• Develop and execute account strategies to increase client value, product adoption, retention and long‑term partnership outcomes.
• Drive renewals, cross‑sell, upsell and expansion opportunities, supporting commercial negotiations.
• Analyse client performance, service metrics and market trends to deliver actionable recommendations.
• Lead complex client escalations and coordinate timely responses across internal teams.
• Mobilise product, operations, technology and delivery teams to align solutions with client needs.
• Coach and mentor team members, promoting a culture of client‑centricity and continuous improvement.

Required profile

• Proven experience in client success, account management or strategic customer engagement with senior executives.
• Strong knowledge of payments and banking ecosystems, including card services, transaction processing, issuing, acquiring, switching and merchant solutions.
• Experience managing complex client escalations and delivering outcomes in high‑pressure environments.
• Commercial acumen with a track record of driving renewals, account growth, cross‑sell and upsell.
• Advanced analytical and problem‑solving skills to translate data into strategic recommendations.
• Excellent stakeholder management, communication, negotiation and presentation abilities.
• Bachelor’s degree in business, finance, technology or related field, or equivalent experience.

What we offer

• Internal career growth opportunities.
• Opportunities to innovate in fintech.
• Inclusive and diverse team atmosphere.
• Professional and personal development resources.
• Support for community contributions.